1- Greet the customers in a personalised manner and with professionalism.
2- Propose a reception area adapted to everyone.
3- Offer a quick and efficient face-to-face or distance receipt (telephone, post or e-mail).
4- Broadcast reliable and precise information 24 hours a day about the City and the Conurbation Community Sarreguemines Confluences thanks to regular updating.
5- Organise adequate stays for the customers.
6- Commercialise high quality touristic products to promote the City and the surroundings.
7- Enhance the local and regional identity thanks to articles displayed in our shop.
8- Measure customer’s satisfaction thanks to satisfaction surveys and a suggestion notebook in our office.
9- Improve in a permanent manner the quality of the receipt, our performances and the products.
Chair Head
Jean-Claude Undreiner Annick Berner